Terms of Service

3.1 Permitted Use

You may use our website for lawful purposes only. You agree to use the website in a manner consistent with all applicable laws and regulations.

3.2 Prohibited Activities

You agree not to:

• Use the website in any way that violates any applicable law or regulation
• Attempt to gain unauthorized access to any portion of the website or any systems connected to it
• Introduce viruses, malware, or other harmful code
• Interfere with or disrupt the website's operation or servers
• Collect or harvest information about other users without their consent
• Use automated systems to access the website without our express permission
• Reproduce, duplicate, or copy material from the website for commercial purposes without authorization

3.3 Account Security

If you create an account or access secure areas of our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

4.1 Service Agreements

Consulting services are provided subject to individual service agreements that detail the scope, fees, payment terms, and deliverables. These agreements are entered into following initial consultations and mutual agreement on terms.

4.2 Fees and Payment

Service fees are specified in individual service agreements. Unless otherwise stated:

• Fees are quoted in British Pounds (£)
• Payment terms are typically net 14 days from invoice date
• Late payments may incur additional charges as specified in service agreements
• All fees are exclusive of VAT unless stated otherwise

4.3 Cancellation and Refunds

Cancellation terms are specified in individual service agreements. Generally, services already performed are non-refundable. Advance payments for services not yet delivered may be refundable according to the terms of the specific service agreement.

5.1 Website Content

All content on this website, including text, graphics, logos, images, and software, is the property of Kettleworth or its content suppliers and is protected by UK and international copyright laws.

5.2 Service Deliverables

Intellectual property rights in service deliverables are addressed in individual service agreements. Typically, you receive a license to use deliverables for your business purposes, while we retain ownership of underlying methodologies, frameworks, and tools.

5.3 Client Information

You retain all rights to your business information and data provided to us. We use this information solely to deliver our services and in accordance with our Privacy Policy.

7.1 Website Availability

We strive to maintain website availability but cannot guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

7.2 Service Modifications

We reserve the right to modify or discontinue any aspect of our services, either temporarily or permanently, with or without notice. We are not liable for any modification, suspension, or discontinuation of services.

7.3 Geographic Limitations

Our services are provided from the United Kingdom and are intended primarily for clients within the UK. We make no representation that services are appropriate or available for use in other jurisdictions.

8.1 Service Disclaimer

Our consulting services provide professional guidance and recommendations based on our expertise and understanding of your situation. However:

• We do not guarantee specific business outcomes or financial results
• Implementation of recommendations is at your discretion and risk
• Our advice is based on information provided and circumstances as understood at the time
• Market conditions, regulations, and circumstances may change after our advice is given

8.2 Website Content

Website content is provided for general information purposes. While we strive for accuracy, we make no warranties about the completeness, reliability, or accuracy of information on the website.

8.3 Limitation of Liability

To the fullest extent permitted by law, Kettleworth shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to loss of profits, revenue, data, or business opportunities.

Our total liability for any claims arising from our services shall not exceed the fees paid for the specific service giving rise to the claim.

12.1 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

12.2 Dispute Resolution

In the event of any dispute arising from these terms or our services, both parties agree to first attempt resolution through good-faith negotiation. If negotiation is unsuccessful, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.